Below are some of the most frequently asked questions, if you have other questions, please just send it to our email
How to obtain Free Shipping?
If your total purchase is above $50, FREE Standard Shipping will be available for you to select when you checkout. Note: It is important to note that not all countries and products have Standard Shipping available as an option when checking out.
When will my order be shipped? When will I receive my order?
Once we receive your payment, The order processing normally takes 24 hours, but might take up to 3-5 business days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.
Note: These shipping times may sometimes change due to uncontrollable external factors such as when the orders arrive at your country's customs.
Will I receive a tracking number?
For Free/Standard Shipping Orders, a tracking number will be sent via email when your order has been shipped. Please be patient! And also please be sure to check your junk folder in case our email has been filtered. If you have not received your tracking number after 3 days please feel free to email us!
How Can I Track My Order?
We suggest you to track your order using: >>17 Track<< . If the tracking results is in Chinese, you can click the bottom right hand corner box (where it says “target Language: English” to translate the tracking into English.
Why do I have several tracking numbers?
We may split your order in packages to allow your order to be delivered more quickly. Therefore, there will be multiple tracking numbers if you ordered multiple items. Sometimes due to package weight restrictions we may also split the order into packages.
Why have I only received part of my order?
Most of the time we will split the items in packages due to package weight restrictions. So if you only received part of your order, do not worry as you will receive the rest of your order in another package or packages.
Why is my package stuck in China?
The tracking number will update only when it reaches your country because that is when someone is able to scan it, so it is most likely not stuck. Please do not worry. It may sometimes take 1-2 business days to update.
Can I cancel my order?
You can only cancel the order if the items have not been shipped. If they have been shipped you cannot cancel.
What is this store’s refund, return & exchange policy?
Full priced items may be returned for refund, exchange, or store credit. Please send back the item and email us to let us know firstname.lastname@example.org
- ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DELIVERY DATE.
- Items marked down in price:
- Purchased without the use of an additional discount or promotion code may be exchanged for a similar item or for online store credit only.
- If purchased with an additional discount or promotion code are a final sale and will not be accepted for return, exchange, or ecomm store credit.
- Items must be unwashed and not altered in any way in order to be accepted for exchange or credit.
- Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional change.
- Gift cards are not eligible under our refund policy.
- We do not offer price adjustments or rainchecks on any of our products.
Which Countries does Blush & Suede Ship to?
We Ship Worldwide
Will I have to pay customs taxes on my shipment?
When ordering from Blush & Suede, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and Blush & Suede cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information. In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.
Why haven’t I received a reply from customer service yet?
Our Customer Service team usually responds to emails within 2 working days. Please make sure to check your junk folder.
Who do I contact for affiliate marketing or sponsor opportunities?
You can email us or leave a message on our social media pages.